Payments & Invoices
Alexander industries Inc. Does not offer net payment terms. Payments are due within a maximum of 10 Days of issue date. If a payment is not received and becomes 30 days past due Alexander industries Inc. holds the right to cancel / suspend / adjust any services provided such as hosting services to offset overdue balance.

REFUSAL OF SERVICE 
Alexander industries Inc. holds the right to refuse providing any of its services to any user at it’s own discretion. These refusals may be a result of, but not limited to, unsatisfactory references, bad reputation, bad credit history, unpaid invoices exceeding 30 days, etc. 

Website  Hosting & Maintenance
Alexander industries Inc. will host Client’s website(s) on a dedicated or shared dedicated servers with an Internet address for storage and access of Content, User Content, and the Website. The Website, Content, and User Content must be “server-ready.” Elite Results Marketing Group will provide bandwidth and storage as specified in the selected web hosting package. If Client requires additional bandwidth or storage, Alexander industries Inc. will negotiate in good faith to amend this Agreement unless Alexander industries Inc.  server computers cannot accommodate the requested bandwidth or storage.

Once the client has only paid for web hosting, they will be instructed on how to FTP the files on to the server. Alexander industries Inc. will not assist the client in installing, setting up the FTP software on their computer or editing their website pages unless otherwise contracted (paid) for this additional support & Service. The client can hire Alexander industries Inc. at an additional cost if they require assistance in getting the website designed, fixed or updated.

ANTI-SPAM POLICY 
The client will not send SPAM, or any unsolicited commercial email from our network to promote any website hosted on our network or any related or non-related business using SPAM. Alexander industries Inc. reserves the right to determine what constitutes SPAM and terminate all services, without prior notice, of any customer disregarding this policy. Alexander industries Inc.  reserves to right to terminate the web hosting service without any refund.

WEBSITE BACKUPS
Alexander industries Inc. will backup the Website and emails in a commercially reasonable manner. However, Alexander industries Inc. is not responsible for lost Content or lost User Content. Website backups will be stored by Alexander industries Inc. for no longer than 7 days. Alexander industries Inc. will provide, at Client’s expense, an electronic copy of the backup Website to Client upon written request by Client. Backups are intended for disaster recovery, not the restoration of individual files. Alexander industries Inc. offers a Month maintenance and back up service of $55.00 per month if you wish for this service and to have your back ups stored for longer than 7 days.

WEBSITE STATISTICS
Alexander industries Inc. highly suggests that the “Client” connects Google Analytics to their website services. This is a free of charge service provided by Google.

EMAIL SERVICES AND SUPPORT
Alexander industries Inc. provides free basic local mail service with the each hosting package. The services comes with webmail portal, basic Spam Protection, and we offer free support for assistance with email concerns and connection issues. 
Alexander industries Inc. does not take responsibility for any third party email programs, and if support is required for software issues then extra fees/charges may apply.

SECURITY
Alexander industries Inc. will take commercially reasonable steps to prevent unauthorized access to the Website, Content, User Content, and Confidential Information stored on Alexander industries Inc. server computers. However it is the clients responsibility to ensure that their website code, plugins, and advanced security is kept up to date. If the hosting or website is breached or infected with malware, viruses, harmful scripts then the hosting services will be suspended until the hosting account is cleaned and deemed safe by Sitelocks Security team. If the client does not address and clean the hosting account within 14 days then the account will be terminated. “Client” can choose to have Alexander industries Inc. contact Sitelock to professionally clean the hosting account at a one time charge of $599.99 CAD, or the clients can choose to sign up Alexander industries Inc. Security package that offers hourly scanning, enterprise firewall, and free cleaning for a cost of $540.00CAD per year.

OWNERSHIP OF CONTENTS, RESPECT & DISPUTE 
All Content and User Content stored by Client on Alexander industries Inc. server computers shall at all times remain the property of Client. Client grants to Alexander industries Inc. a non-exclusive, worldwide license to the Content and User Content only to the extent necessary for Alexander industries Inc. to host the Website. The client must only upload the related contents on their website. No contents shall falsely represent client’s products and/or services. The client must respect others. No contents on the website shall be of hateriate, discriminatory or offensive in nature that may offend others accessing the website. Upon receiving any reasonable complaints, if such has been proved, Alexander industries Inc. holds the right to temporarily discontinue the web hosting service until the contents are rectified. In such event, Alexander industries Inc. will not be responsible for any loss occurred to client’s business.

FEES
Client shall pay fees agreed upon during account signup or renewal. Elite Results Marketing Group will invoice the Client on a monthly, yearly, or every two years basis. Payment’s due date will be posted on the invoice. Full payment will be due by the due date to activate services or keep active services online. In case of credit card payments Alexander industries Inc. will automatically charge Client’s Credit Card on file and all fees associated with the account up to 30 days before renewal. Alexander industries Inc. may, at its discretion, charge a 10% fee for late payments if applicable. If the client has paid in advance for web hosting or domain renewal/registration services and decide to cancel the account or terminate certain services, the advance payment will not be reimbursed.

DECLINED CREDIT CARDS MAY INCOUR A FEE
In an event of declined credit cards Alexander industries Inc. will charge the Client 10% declined credit card fee. Fee percentage will be decided at our own discretion based on the banking or other associated fees.

TERMINATION OF SERVICE BY Client
If the client decides to terminate the web-hosting contract with Alexander industries Inc. a written e-mail or regular mail notice will be required. Upon receiving such notice Alexander industries Inc. will confirm the receipt of the notice in a reply. If the Client terminates the web hosting contract the advance payment for the remaining months will not be reimbursed.

TERMINATION OF SERVICE BY US
Alexander industries Inc. may immediately terminate the client Agreement and any services provided  for cause at any time without penalty. Causes justifying immediate termination include, but are not limited to: violation of any foreign, federal or local law; non-payment of fees due; breach of this Agreement and any written modifications thereof; and violation of any other Alexander industries Inc. policy. Alexander industries Inc. may terminate this Agreement without cause at any time with written notice to Client. In such event a notice will be sent to the Client via e-mail or regular mail.

TRANSFERABILITY 
ShouldAlexander industries Inc. be legally separately incorporated, acquired, taken over or merged with another company, the new entity will be deemed to have taken over all responsibilities of Alexander industries Inc. with regards to this contract, with the contract remaining in full force and effect.

Rates 
Alexander industries Inc. Hourly rate is $110.00 per hour unless otherwise stated and agreed upon.  We Hold the right to increase our hourly rate by $10.00 every year to ensure we keep up with economic increases. 

TIME BLOCKS  
Alexander industries Inc. works off a time block and time management system for projects unless otherwise sold in a package. Time Reports will be provided on the 1st of each month by our automated notification system. The Client can login to the alexanderindustries.ca website at any time to view their time reports of how time was used. Time entries can be disputed within 30 days of the entry, after 30 days Alexander industries Inc. holds the right to dissolve/ignore any dispute past 30 days. Every entry is updated at the end of each working day for any services rendered. Time Blocks are to be purchased before work/services is provided. If time has been exceed then Alexander industries Inc. can hold the right to stop work until a new time block has been purchased.  All Services / projects will be provided with a rough time estimate for how long the tasks will take so that the client is aware of any time usage before work has begun. Once work /service has been completed then Alexander industries Inc. will update the time report for the client to review time usage.

Last Updated 06/20/2022